Shipping Policy

Last Updated: June 2026

At House of Masala, we are committed to delivering fresh, authentic, and high-quality spices directly to your doorstep. Please review our shipping policy for information regarding order processing, shipping timelines, and delivery.

1. Shipping Coverage

We currently ship across India to all serviceable pin codes through our trusted courier and logistics partners.

2. Order Processing

• Orders are typically processed within 1–2 business days after successful payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• During festive seasons, promotional campaigns, or periods of high order volume, processing times may be slightly extended.

3. Delivery Timelines

Estimated delivery times are as follows:

• Metro Cities: 3–5 business days

• Non-Metro Cities & Towns: 4–8 business days

• Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, public holidays, or regional service disruptions.

4. Shipping Charges

• Shipping charges are applicable on all orders and are calculated based on the delivery location, order weight, and courier service availability.
  
  
• The applicable shipping charges will be displayed at checkout before payment is completed.
  
  
• Additional shipping fees may apply for remote, out-of-delivery-area, or special handling locations.
  
• House of Masala reserves the right to revise shipping charges at any time without prior notice.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp containing:

• Tracking number

• Courier partner details

• Tracking link

Customers can use this information to monitor the status of their shipment.

6. Delivery Attempts

Our courier partners typically make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us.

Additional shipping charges may apply for re-dispatching returned orders.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout. House of Masala will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

8. Damaged or Missing Items

If you receive:

• A damaged package

• Incorrect products

• Missing items

Please contact us within 48 hours of delivery with your order number and supporting photographs. We will review the issue and provide an appropriate resolution.

9. Delays Beyond Our Control

While we strive to ensure timely delivery, House of Masala is not liable for delays caused by:

• Natural disasters

• Weather conditions

• Government restrictions

• Transportation disruptions

• Courier service interruptions

• Other unforeseen circumstances

10. Contact Us

For any shipping-related questions or assistance, please contact us:

House of Masala
Email: fynebrothersglobaltradellp@gmail.com
Phone: +91 70115 58424

Our customer support team will be happy to assist you.